Terms and Conditions

Payment

Payment for all purchases must be made at the time of purchase with a credit card. Vellus Products accepts American Express, Discover, Mastercard and Visa. By purchasing merchandise with the credit card you represent you are the authorized user/cardholder, bound by the terms and conditions set by the card issuer. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped. Should you wish to purchase Vellus using a check as a form of payment, please contact us at (614) 889-2391 or through our website www.vellus.com.

Shipping Policies

Actual delivery times and costs are subject to change. For orders within the contiguous United States, the cost displayed in the shopping cart at the time of your order will reflect your shipping charges. This information will also appear in your order confirmation email. Orders are usually shipped within 24-48 hours from acceptance of order.

Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. International shipping costs will not be automated on our website. Please contact us for international rates.  If an item is damaged during shipping, seller will not be held responsible.

Refund/Return Policy

We are confident that you will love your purchase; however in the rare instance that you aren’t satisfied, Vellus Products will accept returns, refunds and exchanges within 30 days of receipt of your order, provided the items are in their original packaging and are in new and resaleable condition. If items were damaged in shipping, please contact us within 10 days of receipt. Please retain damaged packaging and merchandise so that we can make a shipping claim with our shipping company.

Cancellation

An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

Concerns

Your complete satisfaction is important to us. Please contact us should you have concerns about our products or Vellus Retailers and Distributors.

Personal Information

Vellus is dedicated to protecting your privacy. We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.

When you enter your personal information on our websites, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.”

If for any reason you cannot access the secure server, or if you’re not quite comfortable shopping online at any of our websites, please feel free to place your order with us by telephone at the number listed in the section entitled, “Contact”, below. We will be happy to assist you.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

These terms and conditions are subject to change.

Terms and Conditions for Website

Please read these Terms of Service completely using Vellus.com which is owned and operated by Vellus Products, Inc. This Agreement documents the legally binding terms and conditions attached to the use of the Site at Vellus.com.

By using or accessing the Site in any way, viewing or browsing the Site, or adding your own content to the Site, you are agreeing to be bound by these Terms of Service.

Intellectual Property

You may not alter or remove any trademark, service mark, or copyright material from this site. The Site and all of its original content are the sole property of Vellus Products and are, as such, fully protected by the appropriate international copyright and other intellectual property rights laws.